Cancellation Policy

Monthly Engagement Call — Booking Policy Staying connected with your coach each month is an important part of your progress in the Empowerment Program. Please review the following: Scheduling: Your Monthly Engagement Call is held once every 30 days. Please book your next call within that window, so you and your coach can stay on track together. You’ll also receive a reminder email with a link to book your next call as that window approaches. Confirmation: You’ll receive a booking confirmation email immediately after scheduling, along with an automated reminder 24 hours before your call. You can use the link in your booking confirmation email to reschedule your meeting at any time, if needed. Rescheduling: Life happens, and we understand that. If you need to reschedule, please do so at least 24 hours in advance using the link in your confirmation or reminder email, so your coach can adjust their schedule accordingly. Cancellations: If you’re no longer able to make your appointment, please cancel as soon as possible using the same link, rather than simply not showing up. Missed calls: If you miss two monthly calls, or two attempts at communication or follow-up from your coach, without response, you will be removed from the program. We’re always here to help you stay on track, if something comes up, please reach out to us before this happens. Questions: If you have any trouble booking or need accommodations (for example, a different day or time due to childcare or work), please call us directly at 619-540-7481 and we’ll do everything we can to work with you. We look forward to connecting with you each month.