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Refund Policy

Effective Date: October 1, 2024

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At New LVL, we are committed to transparency and donor satisfaction. This Refund Policy outlines our procedures regarding donations, event registration fees, and other contributions made through our website, www.newlvl.org.

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1. Donations

Donations to New LVL are generally non-refundable. However, we understand that mistakes happen. If you believe a donation was made in error, please contact us within [7-10 business days] of your donation date, and we will review your request.

To request a refund, please contact us at:

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Please include the following information in your request:

  • Full name and contact information

  • Date and amount of donation

  • The payment method used

  • Reason for refund request

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Refunds for donations will be issued at our discretion and only if the request is made within the stated timeframe. Approved refunds will be processed back to the original payment method.

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2. Event Registrations and Ticket Purchases

Refunds for event registrations or tickets are subject to the specific terms outlined at the time of purchase. Please refer to the event’s terms and conditions for details.

  • Cancellations Made by New LVL: If an event is canceled or rescheduled by New LVL, ticket holders will be notified, and full refunds will be issued to the original payment method unless an alternative arrangement is requested.

  • Participant Cancellations: Refund requests due to participant cancellations may be granted if made [X days]prior to the event date, as per event-specific terms.

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3. Merchandise Purchases

If New LVL offers merchandise, refund requests must be made within [X days] of receiving the item and may only be granted for defective or damaged products. To be eligible for a refund, merchandise must be unused, in its original packaging, and accompanied by proof of purchase.

To initiate a refund for merchandise, please contact us at:

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4. Processing of Refunds

Refunds, once approved, will be processed within [5-10 business days]. Refunds will be credited back to the original payment method. Please note that processing times may vary depending on your bank or credit card provider.

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5. Changes to this Policy

New LVL reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and will be effective immediately upon posting. We encourage you to review this policy periodically.

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For any questions or further assistance regarding this policy, please contact us at:


New LVL
852 Fifth Avenue, San Diego, CA, 92101
support@newlvl.org
(619)-540-7481

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