Enrollment Onboarding Call
Your first step into the Empowerment Program.
Service Description
Finalize your entry into New LVL's Empowerment Program in this comprehensive onboarding session. During this call, we will confirm enrollment details, introduce your assigned program coach, and review which core service areas—ranging from Housing Stability to Behavioral Health—best fit your needs. By the end of the session, you will have full access to the Empowerment Portal and Resource Hub, a clear understanding of your next steps, and your first coaching session scheduled. This call can be conducted via phone or video at a time that works best for you.
Cancellation Policy
Enrollment Onboarding Call — Booking Policy Thank you for taking this first step with New LVL. To help us serve you and every family on our waitlist well, please review the following: Scheduling: Please complete your enrollment application and book your Onboarding Call within 7 days of receiving your enrollment approval, to keep your spot active. Confirmation: You’ll receive a booking confirmation email immediately after scheduling, along with an automated reminder 24 hours before your call. You can use the link in your booking confirmation email to reschedule your meeting at any time, if needed. Rescheduling: Life happens, and we understand that. If you need to reschedule, please do so at least 24 hours in advance using the link in your confirmation or reminder email, so that time can be offered to another family. Cancellations: If you’re no longer able to make your appointment, please cancel as soon as possible using the same link, rather than simply not showing up. Missed calls: If you don’t show up for your scheduled call and we’re unable to reach you afterward, your enrollment may be marked inactive, consistent with our standard enrollment policy. We always welcome you back; if that happens, simply reach out and we’ll help get you rescheduled. Questions: If you have any trouble booking or need accommodations (for example, a different day or time due to childcare or work), please call us directly at 619-540-7481 and we’ll do everything we can to work with you. We’re looking forward to connecting with you and getting you started.